✦ PROCESSING TIME
Orders are typically processed within 1-2 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking details once your order ships.
✦ SHIPPING RATES
Free Shipping on all U.S. orders over $100
Standard Shipping (U.S.): $6.99 for orders under $100
International Shipping: Calculated at checkout based on destination and package weight
Shipping rates are non-refundable.
✦ ESTIMATED DELIVERY TIMES
U.S. Standard Shipping: 3-7 business days
International Shipping: 7-21 business days
Delivery times may vary depending on destination,
carrier. and customs clearance
✦ TRACKING YOUR ORDER
Once your order ships, you'll receive an email with your tracking number. Please allow up to 24 hours for tracking information to update.
✦ DELAYS & LOST PACKAGES
We are not responsible for delays caused by the carrier, customs, or incorrect addresses. If your package is lost in transit, please contact us and we'll do our best to help.
✦ RETURN ELIGIBILITY
We want you to love your Culture Hop purchase! If you're not completely satisfied, you may return eligible items within 14 days of receiving your order.
✦ CONDITION REQUIREMENTS
To be eligible for a return, items must be:
- Unused and in original condition
- In the original packaging
- Accompanied by proof of purchase
✦ DAMAGED OR INCORRECT ORDERS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging.
We'll make it right as quickly as possible.
✦ EXCHANGES
We currently do not offer direct exchanges. If you'd like a different item, please return your purchase and place a new order.
✦ REFUNDS
Once we receive and inspect your return, we'll email you to confirm approval or rejection. If approved, your refund will be processed to your original payment method within 5-7 business days.
Original shipping charges are non-refundable
✦ HOW TO START A RETURN
Please contact us with your order number and reason for return. We'll provide return instructions.
